• Our promise to you is that if for any reason we cannot supply your order within 5 working days, we will notify you asap, we will offer you a either a full refund, exchange or if you decide to, wait for product to come back into stock.

    • If you request an out of stock item, an email will be sent to you once it's back in stock.

    • Prices shown include GST.
    • The price of the goods will be the current price on the day of order.  Prices do not include any delivery fees.
    • If an item has been recently reduced or put on sale after recent ordering please contact us.
    • All products are sold at The Homestore's Recommended Retail Price.
    • All products are sold brand new with full warranties.
    • Some appliances are taken out of box and put on display in the shop.  They have never been used or turned on and are  brand new & still covered by their full warranty period from your date of purchase.
    • The Homestore can cancel orders following price discrepancies that can occur due to wrong pricing or any other glitches that could come from unknown errors. We will correct the error immediately and refund you your full amount paid.
    • If you are unsatisfied with your order then we will do our utmost best to help you by sorting out the issue as soon as possible.  Please contact us immediately.


          Delivery times may vary depending on circumstances but we do aim for all deliveries to be next day delivery but please be aware sometimes beyond our control it could take longer depending on location

          • For North Island expect up to 1-2 Days
          • For South Island expect up to 2-3 Days
          • Rural deliveries can take up to 1-3 days extra on top of standard delivery times

          Delivery - Signature or Non Signature

          • Signature required deliveries.  If no one is home, then the courier company will leave a card to call for you to let you know that they have been and tried to deliver your parcel.  You can pick this up at their depot.  Please bring the card to call that they left you.
          • Non signature deliveries.  You have given authority to the courier company to leave your parcel either with a neighbour or somewhere safe on your property if you are not home when they've attempted to deliver your parcel.  This option is at your own risk and the Homestore is not obligated to replace any missing parcels if you select this option.

            GIFT VOUCHERS
            • Gift vouchers are treated as cash and therefore are not stock items. You cannot purchase a gift voucher from us at a discounted price. 

              DAMAGED ITEMS
              • Goods sometimes can be damaged during transit. If your goods arrive damaged please contact us as soon as possible.  We will advise you the returns procedure and provide you with the address of where the item should be returned.  Replacement items are subject to availability.
              • Damaged items can only be accepted for return and replacement from 7 days of actual delivery. Goods must be returned in original packaging and they must be in an unused condition with all components and information included.  All costs including delivery and packaging will be covered by us.

                • With all faulty or warranty issues you must follow the procedure for sending back to us.   Please contact us for further information on how to get a claim started.
                • There are service agents placed all around the country for Electrical Appliances.  We may ask for the item to be returned to a registered service agent for them to assess or repair.
                • All warranty claims must be accompanied by the original receipt.  Failing that then a proof of purchase is required in the form of a bank statement with our store name highlighted next to the transaction.
                • If you are unhappy with a product and feel it is faulty then you must notify us within 30 days of original purchase.  We will have the item sent back to us for assessment either by ourselves or our supplier.  If  no fault is found then we will notify you about the decision and explain to you in further detail.  We will then send the item back to you.
                • If you are unsuccessful with a claim for warranty then we will notify you immediately.
                • If you are not satisfied with you order, please call us immediately on (04) 499 4469 or email us shop@thehomestore.co.nz

                In some circumstances, we may agree (at our discretion) to accept a return of a product that is not faulty. due to change of mind.  In these situations there will be a handling or restocking fee equal to at least 20% of the returned goods value. Delivery fees are not refunded at all from original purchase.  The fee will be deducted from your refund.  Please make sure to return any items in all its original and unused condition including manuals.  


                  We do not have to give you a refund if:

                  • You decide you don’t want the goods
                  • You find the same thing cheaper elsewhere
                  • You bought something for someone else that they don’t like or already have
                  • You bought something that doesn’t match what you already have.
                  • Delivery fees are non refundable.

                  Re-Stocking fee.

                  We can charge a restocking fee of 20% if an item is sent back for a change of mind request.  We would only refund you less 20% of what you paid.  Delivery fees are non refundable.

                  If you are unsure then please email us about a right to exchange.  Please remember all goods returned to us must be in original packaging including all accessories and manuals.


                  We value our relationship with our customers and the other users of this website. We recognize that you may be concerned about our collection, use, and disclosure of your personally identifiable information that we may collect when you use the web site. Accordingly, we have implemented this privacy policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it.


                  Your personal information is treated with the greatest of care. Sensitive payment information such as credit card details is not stored on the internet with our system. Once you type your information, it is sent instantly, encrypted, directly to our order processing system. We employ the latest encryption technology in all areas of the site which require you to provide payment information. This is done to protect you from unauthorized use of the information you are sending to our server. This website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent

                  Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. The Homestore’s website encrypts sensitive information wherever The Homestore requests it.

                  EMAIL SUBSCRIPTION

                  All our marketing emails contain a link to unsubscribe. You will not receive marketing emails from us again if you choose to unsubscribe.


                  We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable NZ data protection and consumer legislation from time to time in place.

                  When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

                  We confirm that any personal information which you provide to us and any user information from which we can identify you, is held in accordance with the registration.  We use your information only for the following purposes:

                  • Processing your orders;
                  • To administer this website;
                  • If you consent, to notify you of products or special offers that may be of interest to you.

                  You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.


                  CONTRACT CREATION

                  The technical steps required in creating the contract between you and us are as follows:

                  • You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
                  • We will send to you an order acknowledgement email detailing the products you have ordered.
                  • As your product is shipped we will send you a dispatch confirmation email.
                  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions

                  Non-acceptance of an order may be a result of one of the following:

                  • The product you ordered being unavailable from stock.
                  • Our inability to obtain authorisation for your payment.
                  • The identification of a pricing or product description error.


                  Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

                  We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

                  The Homestore’s gift vouchers and promotional discounts

                  1. Gift vouchers may not be exchanged for cash.
                  2. Gift vouchers are not used to cover delivery fees.
                  3. If the goods purchased online total less than the value of the gift voucher, any balance left over will not be saved for later.  All balances must be used in full.
                  4. Gift vouchers have 1 year expiry from date of purchase.  Once expired we are not obliged to redeem the gift voucher.  The Homestore will make exceptions to the rule based on each customer’s circumstances.

                  PROMOTION DISCOUNTS

                  Coupons, discounts and promotional discount codes offered by The Homestore Online are valid only for use as part of a purchase made via The Homestore Online, unless otherwise stated.  Such promotional discounts are not valid for use as part of a purchase in The Homestore shops, or for telephone orders.