Pay with Zip - The Homestore & Online
NZ $0.00

How does Zip (was PartPay) work?

Just shop at The Homestore Online as normal.  If your order size is between $50 and $800 then you are able to select Zip as a payment method at checkout when paying for your order.  After you submit your order you are re-directed to Zip where you can sign up or sign in with Zip (there’s no paperwork, the ID and credit assessment is done online in a few seconds). Pay your first 25% from your debit or credit card. Get your stuff sent right away. You now pay the rest off 25% at a time every fortnight. Pay no fees and no interest ever (unless you miss a payment – see below about what happens then, and to answer any other common questions). 

You can visit the Zip Website for more info.  https://zip.co/nz/


Do you really mean no interest and no fees?

Yes – but if you miss an instalment Zip will charge a default fee. The default fee is $8 and a further $8 for every week the payment is outstanding.


Can I make an early repayment?

Sure. Just log on to your customer account at Zip and follow the instructions. If you have any trouble, please email Zip at nz@care.zip.co


Why wasn’t I accepted?

The Zip system assesses a number of different factors and includes inputs from third parties such as identity verification and credit assessment providers. Unfortunately, Zip can’t provide any detail as to why you might have been turned down this time, but it might be worth trying again later. You can still always use another payment method.


What limit can I buy up to?

Zip platform will assess total credit limit based on many factors for an individual and inputs from third party data sources. The individual limit does increase over time assuming all instalments are paid on time.


How do the default fees work?

If Zip can’t take an instalment payment, then the next day an $8 default fee is added to your Zip account. They will also apply a further $8 for every week the instalment is unpaid.


Will you remind me about my instalments?

Yes, Zip will drop you a text and email you the day before they take the instalment payment, but it is still down to you to ensure there are sufficient funds to make each instalment payment.


Sorry I was late for one of my instalment payments – how do I fix it?

No problem. Please log on to your Zip account via Zip website and follow the instructions to make a payment. If you are having trouble please email them at nz@care.zip.co


How do returns work?

Returns are handled by The Homestore Online. Once any refund is agreed and in accordance with The Homestore Online terms and conditions, we will confirm to Zip in writing and they will process the payment. Zip cannot process any refunds without The Homestore Online written approval.


Why can’t I see any refund in my bank account yet?

This can take a little time depending on the different banks. If it’s been over 5 working days since you received email confirmation of the refund then please email them at nz@care.zip.co


How do I update my details?

Please log on to your account via Zip website and follow the instructions.


Are my details safe?

Yes. Zip website is SSL secure and they do not store your full debit card details. All payments are handled by Payment Express, a secure PCI compliant New Zealand based payment gateway. They only deal with your information in accordance with Zip privacy policy, which you can find at their website.

$5 Flat Rate Delivery

Flat rate for delivery
anywhere in NZ

Store Hours

We're Closed for Labour Day

Zip (Was Part Pay)

No interest. No fees.
4 x installments over 6 weeks.

Store Location

256 Lambton Quay,
Level 1, Wellington

Website by Datadog

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