The Homestore Online | FAQ's

Frequently Asked Questions

Here you find some frequently asked questions we receive.  Our aim for all our customers is to give you the best customer service.  We want everyone to have a positive experience when they shop with us

Ordering Online

  1. I am having trouble ordering.  The submit order button is not working

  2. I did not receive an order confirmation when I placed my order

  3. My Gift Voucher code is not working

  4. How do I use my Loyalty Points?

  5. I have seen an item on your online store cheaper at a competitors website, Would you match the price?

  6. I have never used this website before or heard of you, are you a reputable company?

  7. Are you NZ owned & operated?

  8. Are you connected to the Auckland Homestore's?

  9. If I buy online, can i collect it from your store?

  10. I need help deciding what to buy, can i talk to someone?

  11. Do I have to be a member to buy?

  12. What is the advantage of becoming a member?

  13. How do I become a member?

  14. How do I log in?

  15. I'm trying to add something to my cart but it seems it's out of stock, will you be restocking any time soon?

  16. I'm filling out my delivery details but do i really have to put my email address in?

  17. What are the payment options, can I use Paypal to pay?

  18. Does your site protect my details especially my card details?

  19. I don't feel comfortable ordering over the internet, can I pay over the phone?

  20. Something is out of stock but it looks like I can still buy it.  How long does it take to get my order?


Damages & Returns

  1. My order has arrived damaged, what should I do?

  2. My order has arrived, but I've changed my mind and want to return it

  3. My product is still under warranty and I need it fixed or replaced, how do i send it back?


Delivery FAQ's

  1. What company do you use for deliveries?

  2. How much is delivery?

  3. How fast is delivery?

  4. My delivery is taking longer than is stated on your website, what should I do?

  5. Do you deliver to PO Box's?

  6. I won't be here to sign for my parcel, is that a problem?

  7. I can see on my tracking notes that someone has signed for my parcel, but I don't recognise the signature.  It say's ATL what does that mean?

  8. I'm unable to locate my parcel on my property who do I contact?

  9. We're still unable to locate my parcel, looks like it could have been stolen!  Where do we go from here?


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